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 | Can I ask for a return or exchange for a defected item? What should I do? | | | If the purchased item arrives with defects, you can require a return or exchange within 7 days of receiving it. Before requiring a return or exchange, you need to inform DieselBid by mail/fax. DieselBid will take the initiative to help you with the process. After DieselBid confirms there are defects in the item, it will cover the shipping fees for returning the item (shipping method for the return will be chosen by DieselBid). Upon receiving the returned item, it will examine the item and make the refund (you will need to cover bank handling fees). If you require an exchange, DieselBid will cover the shipping fees for returning the item (shipping method for the return will be chosen by DieselBid). However, please be notified that you will still need to cover the shipping fees for sending an exchange to you. | | Can I ask for a return or exchange for an item purchased by mistake? What should I do? | | | Yes. You can require a return or exchange within 7 days of receiving it. Before requiring a return or exchange, you need to inform DieselBid by mail/fax. DieselBid will take the initiative to help you with the process. You will need to cover all shipping fees back and forth and bank handling fees. |
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